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Orbit Service & Support Plans
Basic
Pro
Premium
Device Manufacturer Warranty



Remote Device Update and System Status Monitoring



Extended Warranty for the Term of the Subscription
-


Remote Device Management and Repair
-


Advance Parts Replacement1
-


Product Trainings
Recorded
Live, DTEN Instructor-led
Live, DTEN Instructor-led
Support Hours
During Standard
Business Hours
Business Hours
Weekdays
24/7
2
Support Response Time
24 hours
6 hours
3 hours
Support Channel(s)
Email
Email, Chat
Email, Chat and Phone
Customer Success Manager
-
Pool
Named2
Regular Service Check-in
-
Monthly
Every 2 weeks2
Executive Business Reviews
-
Remote
Onsite2, 3
DTEN Beta Program Participation
-
-

Pricing
Contact Sales
Contact Sales
Basic
Device manufacturer warranty

Remote device update and
system status monitoring
system status monitoring

All Features
Pro
Contact Sales
Device Manufacturer Warranty

Remote Device Update and
System Status Monitoring
System Status Monitoring

Device Extended Warranty for the
Term of the Subscription
Term of the Subscription

All Features
Premium
Contact Sales
Device Manufacturer Warranty

Remote Device Update and
System Status Monitoring
System Status Monitoring

Device Extended Warranty for the
Term of the Subscription
Term of the Subscription

All Features
1 Currently available in only to US and select EU customers
2 Available to customers having more than 100 DTEN devices (not including DTEN ME)
3 Available to certain regions when possible
(based on local presence, restrictions and visitation policy)
(based on local presence, restrictions and visitation policy)
Unlock the Power of DTEN Orbit Service Today
The DTEN ME includes Orbit Basic. Orbit Pro and Premium
plans for DTEN ME coming soon
plans for DTEN ME coming soon