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DTEN Orbit Service Plans

Ultimate Customer Experience Platform

+ Advanced Warranty
+ Worry-Free Support
+ Remote Device & User Management
+ Device Monitoring

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Designed to Enhance the
DTEN User Experience
Designed to Enhance the DTEN
User Experience
Advance Product / Parts Replacement
Daily Health Check
Remote Monitoring & Repair
Always Be Meeting Ready
Worry-free IT Support & Services
Worry-free IT Support & Services
Device & User Management Dashboard
Remote Device & User Management
Remote Diagnosis & Repair
Device Status & Health Monitoring
Remote Firmware Updates

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Enhanced Customer Support
DTEN’s knowledgeable solutions experts are
dedicated to ensuring your success, with up
to 24/7 support
Live Customer Support
Instructor-led Product Trainings
Personalized Service Options Available
Advanced Product Warranty
Minimize equipment downtime with advance
parts replacement and comprehensive device
coverage
Extended Manufacturer's Warranty for Length of
Service Plan
Advance Parts & Product Replacement
A Platform Built for Growth
New features and enhancements will be regularly added to further enrich the DTEN user experience
New features and enhancements will be
regularly added to further enrich the DTEN
user experience
Orbit Service & Support Plans

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Basic
Pro
Premium
Device Manufacturer Warranty
Remote Device Update and System Status Monitoring
Extended Warranty for the Term of the Subscription
-
Remote Device Management and Repair
-
Advance Parts Replacement1
-
Product Trainings
Recorded
Live, DTEN Instructor-led
Live, DTEN Instructor-led
Support Hours
During Standard
Business Hours
Weekdays
24/7 2
Support Response Time
24 hours
6 hours
3 hours
Support Channel(s)
Email
Email, Chat
Email, Chat and Phone
Customer Success Manager
-
Pool
Named2
Regular Service Check-in
-
Monthly
Every 2 weeks2
Executive Business Reviews
-
Remote
Onsite2, 3
DTEN Beta Program Participation
-
-
Pricing
Contact Sales
Contact Sales
Basic
Device manufacturer warranty
Remote device update and
system status monitoring
Product Trainings
Recorded
Support Hours
During Standard
Business Hours
Support Response Time
24 hours
Support Channel(s)
Email
All Features
Pro
Contact Sales
Device Manufacturer Warranty
Remote Device Update and
System Status Monitoring
Device Extended Warranty for the
Term of the Subscription
Remote Device Management
and Repair
Advance Parts Replacement1
Product Trainings
Live, DTEN
Instructor-led
Support Hours
Weekdays
Support Response Time
6 hours
Support Channel(s)
Email, Chat
Customer Success Manager
Pool
Regular Service Check-in
Monthly
Executive Business Reviews
Remote
All Features
Premium
Contact Sales
Device Manufacturer Warranty
Remote Device Update and
System Status Monitoring
Device Extended Warranty for the
Term of the Subscription
Remote Device Management
and Repair
Advance Parts Replacement1
Product Trainings
Live, DTEN
Instructor-led
Support Hours
24/72
Support Response Time
3 hours
Support Channel(s)
Email, Chat and Phone
Customer Success Manager
Named2
Regular Service Check-in
Every 2 weeks2
Executive Business Reviews
Onsite2,3
DTEN Beta Program
Participation
All Features
1 Currently available in only to US and select EU customers
2 Available to customers having more than 100 DTEN devices (not including DTEN ME)
3 Available to certain regions when possible
  (based on local presence, restrictions and visitation policy)
Terms & Conditions
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DTEN GO with DTEN Mate
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DTEN ON
DTEN D7
The DTEN ME includes Orbit Basic. Orbit Pro and Premium
plans for DTEN ME coming soon